CAKE Guest Manager is a waitlist, reservation, and table management system. Guests are alerted via text message when their table is ready. Bust long lines and ease congestion at the host stand, while turning tables up to 7% faster.
Get the data you need to give guests the flexibility they want. A glance at their visit history lets you greet guests with a personal touch, while a real-time view of your floor map provides accurate wait times. Make smarter decisions from the host stand while making every guest feel like a VIP.
YOU CAN DOWNLOAD AND START USING THE WAIT LIST TODAY FOR FREE
FEATURES:
• SMS Text Messaging - text waiting guests when their table is ready, reply directly to all guest messages.
• No Cover Fee Reservations – add our widget to your website, take reservations through Google or over the phone.
• Custom Floor Maps - create a floormap for your restaurant in minutes by dragging and dropping tables.
• Guest Profiles - identify guest preferences, top items ordered, and past sales info.
• Table Management – pre-set server sections and rotation management.
• Live Monitoring – track activity in your restaurant from anywhere, view daily seating and server metrics.
• Sync across devices – use multiple iPads and specialized roles to share table status and bust lines.
• Automatic Table Status Updates - know instantly when food is ordered or a check is closed when you integrate with CAKE Point of Sale.
BENEFITS:
• Replace paging system or pen and paper with customizable text alerts and real-time data.
• Track guests through the dining experience with Table Management.
• Increase table turns and decrease walkaways.
• Manage walk-ins, reservations, and call-ahead parties.
• Add, remove, and seat parties quickly.
• Track regulars via phone numbers and associated guest profiles.
• Analytics dashboard helps you make informed decisions about your restaurant.
• World-class 24/7/365 live customer support – more than most other waitlist apps.
RESTAURANT TESTIMONIALS:
"Guest Manager is a lifesaver during our busiest times. The waitlist system allows us to effortlessly manage our waitlist. Best of all, our staff was hooked within minutes and our guests love it!"— Lukus Hasenstab, General Manager, Penelope
"The wait list system allows our hosts to spend less time managing the wait list and more time greeting and servicing our guests. We have also been able to create new baselines, which we use to measure host performance and improve our operations."— George Itoh, Director of Operators, Ippudo
by CAKE, a Sysco Company